If you need help with your appointments:
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
To request an urgent appointment, Monday to Friday:
- Phone us on 01706 397 600 from 8am.
- Visit the surgery and speak to a receptionist from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse, health professional or external service to help you.
A seperate appointment is necessary for each member of the family
You can book an appointment with any of the doctors. However you may not be able to see the doctor of your choice if your appointment is booked at short notice.
To request a routine appointment:
- Complete our online form detailing your concerns on Patchs
- Phone us on 01706 397 600, Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
Routine appointments are usually for 10 minutes. If you feel your problem may require longer than this, please inform the receptionist at the time of booking.
*Please note you will need to register for this so please speak to our reception staff. You will need a form of ID to register. Once registered you can then book an appointment this way.
There is always a doctor available for emergencies. If you need a doctor urgently, please telephone 01706 397600 . Do explain to the receptionist the nature of the problem, so that emergencies may be given priority.
Home visits are for patients who are too ill or infirm to attend at the surgery.
Home visits take up more of the doctor's time, therefore please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery. Lack of transport, inconvenience or minor ailments are not reasons for a home visit. If possible, home visits should be requested BEFORE 11AM so that the doctor's day may be planned effectively.
In an emergency telephone 01706 397600 any time of day or night. A recorded message will give you the number of the out-of-hours service.
Contact Us Online
You can contact us online using this form. Here you can ask us about any non-urgent queries, and any symptoms that you feel can be assessed via online consultation. The practice endeavours to respond to you within 48 hours, though typically it will be within the same working day.
The practice operates an appointment system. These appointments are generally 10 minutes long.
To limit face to face contact whenever possible and help stop the spread of coronavirus we are currently making all appointments as an initial telephone appointment. If the GP decides that you need to come into the practice, a face to face appointment will be made for you.
Please note that due to feedback from patients and the recent unprecedented demand for same day appointments the appointment system recently changed. The majority of appointments are now only available to book on the same day.
To make an appointment telephone reception on 01706 397600 or book an appointment online via the link at the top of this page.
The Practice can arrange for an interpreter if required; please make your needs known to reception when making an appointment.
PCN Extended Hours - Evening and Weekend Appointments
Evening and weekend GP appointments are also available at local GP practices who are working with us in a Primary care Network.
Canalside Primary Care Network offers access to pre-bookable, routine appointments at evenings and weekends.
Enhanced access appointments may include services like cervical screening, childhood vaccination clinics and health checks. People are able to see a member of the general practice team, a GP, nurse or other health professional.
The appointments offered via enhanced access are held at a local practice and may be with a different clinician than usual. This clinician will have access to your health records and will be able to treat you in the same way as we would.
You can access these appointments by contacting reception in the usual way.
Cancelling or Changing an Appointment
If you cannot attend your appointments for any reason please let us know as soon as possible so that we can offer the appointment to someone else.
You can telephone the practice, reply 'CANCEL' to your reminder text, use the NHS App or complete our appointment cancellation notification request form to cancel an appointment. The cancellation form can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays).
Due to an increase in the number of patients failing to attend appointments without informing the surgery, it has become necessary to implement the following policy:
- If you repeatedly fail to attend appointments you may be removed from this practice list and be required to find an alternative doctor.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Complete our SMS Reminder Form
Please remember that it is not always necessary to see a GP. A Practice Nurse or a Healthcare Assistant, or another service such as an Optician or Community Pharmacy, may be more appropriate and for this reason our receptionists have been trained to cover a more diverse role and will now be working in the practice as Care Navigators. This is a role that is being introduced in ALL practices across Heywood, Middleton and Rochdale.
The purpose of this role is to advise patients and carers about the sources of help and advice which are most relevant to their need. This new approach is not about denying our patients an appointment but actually using signposting for precisely the opposite motive - to make it easier for patients who need to see a GP to get an appointment, while shortening the time it takes to connect patients with the most appropriate person.
To help you make the appointment, the receptionist will need to know a little about why you need an appointment and so will ask you some very brief questions. This is because the receptionists have a number of alternative types of appointments available to them, and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with your GP for example, or perhaps with another member of the practice team.
Minor Ailment Service
A number of community pharmacists take part in the Minor Ailments Scheme.
It is intended to be used by patients suffering from minor ailments to free up GP time for more serious cases.
If you are suffering from any of the ailments listed below the pharmacist will have a short consultation with you.
If you do not pay for prescriptions and the pharmacist recommends treatment you will not pay for this treatment either.
Bites or Stings
Colds or Flu
Fever (High Temperature)
Indigestion or Heartburn
Verruca / Wart
Headache / Earache
Soft Tissue Injury
Insect bites & Stings
Minor Eye Conditions
If you have a recent problem with your eyes, you can be assessed and treated by the local Minor Eye Conditions Service and be treated by an optician.
Conditions that can be seen by this service include:
- Red eye or eyelids
- Dry eye, or gritty and uncomfortable eyes
- Irritation and inflammation of the eye
- Significant recent sticky discharge from the eye or watery eye
- In growing eyelashes
- Recently occurring flashes or floaters
- Recent and sudden loss of vision
- Foreign body in the eye
This service is free of charge and is for adults and children. Children under 16 years must be accompanied at their appointment by an adult.
The service is offered by local opticians at locations across Heywood, Middleton and Rochdale.
Appointments are available during normal working hours and some practices offer appointment at weekends.
Please note: this is not a walk-in service and patients require an appointment
To find your nearest participating optician click here
Emergency Dental Service
The Heywood, Middleton and Rochdale Dental Access Centre provides emergency dental treatment to people who are unable to access a dentist during normal working hours.
This service operates 8am - 10pm seven days per week.
To make an appointment call Freephone 0333 332 3800Patients will be assessed over the telephone, prioritised according to need and offered an appointment if necessary at a specific time and place either the same day or next day, given advice or signposted to other services.
For emergency treatment between 10pm and 8am patients should call NHS 111 for urgent dental advice.