All our staff, both full and part time, have been fully trained and have a difficult job to do. They have a lot of information at their fingertips and could probably answer many of your queries. If you are unsure whether to consult a doctor, nurse or health visitor etc, the receptionist will be able to advise you. If you are in doubt about anything, ask the receptionist. If she does not know the answer she will ask someone who does. The secretaries and office staff will take messages for the doctors, deal with your letters, test results and referrals to hospital.
Please rest assured that the rules of confidentiality apply equally to all practice staff. A brief explanation of your problem may enable them to suggest the right person for advice or offer the most suitable appointment.