We receive a large volume of repeat prescriptions every day and to process these safely we require two full working days' notice (excluding bank holidays and weekends). Prescriptions left after 10.00am on Friday may not be ready for collection until after 4.00pm on Tuesday.
Please do not wait until you are almost out of medicine before requesting more, but do not request prescriptions until a week before they are due.
It is important that you only order the medication that you currently require. Medicines that are not taken and are therefore wasted cost the NHS approximately £300 million every year.
We encourage the use of online services to request repeat prescriptions. If you are not already registered for this service please refer to the information here.
We do accept telephone requests for repeat prescriptions through our dedicated telephone line on 01706 397601 or 01706 397600 (option 1). Please note, this line is only available between 10am and 5pm Monday to Friday. Due to patient safety concerns the facility to leave a message has been withdrawn.
Requests can also be made in writing, by ticking the items required on the repeat order form attached to the previous prescription and posted in the box at reception. If you enclose a stamped addressed envelope, we will post your prescription back to you, but please allow extra time for the postal service. Otherwise they can be collected during opening hours.
Completed repeat order forms can also be sent via e-mail to firstname.lastname@example.org. This e-mail address is for prescription requests only.
Repeat prescriptions can now be sent electronically to the pharmacy of your choice. Please speak to your pharmacy or a receptionist for further information. Please note that if you choose this option then all prescriptions will automatically be sent to your pharmacy. If you require a paper prescription please make this known when ordering.
Patient Access Online Services
Online services are now available to book appointments, order repeat prescriptions and view aspects of your medical records. To register for this service you will need to provide two forms of I.D one photographic e.g. passport or driving licence and one proof of address e.g. bank statement or utility bill.
You can collect an information leaflet and application form from the reception desk or you can follow the link at the top of this page. Please note this service is only available to patients over the age of 16 years.
Patients on repeat medication will need to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book a routine appointment when you receive the request to avoid unnecessary delays to further prescriptions.